HOW TO GET HELP DURING THE FESTIVAL
ACL Fest wants every fan to feel safe at the fest. We will not tolerate any harassment based on race, gender, sexual orientation, religion, disability, body size, appearance, age or national origin. If you feel like you’re being harassed, are the victim of nonconsensual touching, or otherwise feel unsafe, please report it to the nearest staff member.
If you find yourself needing help while at ACL, here are some places that can assist you:
- MEDICAL EMERGENCIES:
If you or a friend need emergency assistance at the festival, go to one of our FOUR medical tents, shown on the map below (NOTE: the 2017 Festival Map will be released soon). Be honest with emergency personnel – they are here to help you, NOT get you in trouble. If you see someone who looks like they need help, look for one of our staff members wearing a staff shirt or anyone with a radio.
- STAYING SOBER?
We’ll have on-site support for fans who are sober. Visit the Sober Park area, located near the medical tent at the HomeAway Stage.
- SEXUAL HARASSMENT & MENTAL HEALTH RESOURCES
If you think you’ve been the victim of sexual violence or harassment, please report it to the nearest staff member or go to a Medical Tent for help. You can also visit SAFE for resources and information. SAFE is a merger of Austin Children’s Shelter and SafePlace dedicated to ending child abuse, sexual assault, and domestic violence. They will have a booth in ACL Cares, and you can call their 24-hour support line at 512-267-SAFE (7233). Remember: NO MEANS NO. No matter the situation, it is never ok without consent.
SIMS Foundation & Hi, How Are You Project will additionally be available to provide resources for those seeking information on mental health education and support.
Find resources below for immediate assistance:
- National Sexual Assault Hotline: 1-800-656-4673
- National Suicide Prevention Hotline: 1-800-273-8255
COME PREPARED & LOOK OUT FOR EACH OTHER
Here are three easy ways to look out for yourself and those around you:
- Watch out for your neighbors – if someone around you looks like they need help, check in with them. If someone is getting unruly, alert the nearest staff member. Keep an eye on your belongings.
- Be considerate – this is a shared space and we want everyone to enjoy themselves. Keep the vibes chill and your hands to yourself.
- Use the buddy system – the Guest Services Tent (located by the video info tower near Barton Springs Road) is the designated meeting point for lost or separated people. If one of your friends is in trouble, please alert festival staff – they will assist you, no questions asked.
Here are some helpful tips on how to prepare for the fest:
- Have emergency contact info on your person and your phone lock screen in case emergency personnel need to know (PRO-TIP: Make sure to register your wristband where you will be asked to fill out an Emergency Contact).
- Remember to stay hydrated and keep cool by visiting our CamelBak Hydration Water Refill Stations for free, cool, filtered water and cooling stations placed all around the venue. Remember to bring your own, EMPTY water bottle to ACL Fest to reduce plastic waste and eat regularly at ACL Eats or an ACL Bodega.
- Protect yourself from the sun – take breaks and find shade. Sunscreen lotion, hats, and sunglasses are key. Forget your sunscreen? Head to an ACL Bodega to purchase some.
- Bring hearing protection – we get loud (PRO-TIP: If you forget your ear plugs, stop by a Guest Services booth to grab a pair).
- Keep yourself and your belongings safe – be aware of your surroundings and keep an eye on your personal items at all times. If you find something OR lose something, head to an information tent for our Lost & Found. Keep your cell phone and wallet close – the Austin Police Department will be on the lookout for cell phone theft.
- Bring a list of allergies and medications you take in case of medical emergency.
- Dress for the weather – we’re constantly monitoring the weather. Keep an eye on the radar before heading to Zilker Park so you can dress accordingly (rain boots, ponchos, etc). Forget your poncho? Head to a ACL Bodega to purchase one.
ACL works closely with local, state, and federal authorities to ensure the safest possible experience. You’ll notice uniformed and plain-clothed security throughout our site. They’re there to keep you safe, so don’t hesitate to ask them for help if you need immediate assistance.
For the safety of everyone entering the festival, all fans are subject to a full and complete airport-style search prior to entry. This may include a full body pat-down and magnetometer screening before entry. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process. Screening of children will always take place with the consent of a parent or guardian.
Please review the Allowed & Prohibited items list for a stress-free entry process, and email firstname.lastname@example.org if you have questions. Security will confiscate items if they are illegal, and will not hold any items until the festival is over. If you’re bringing prescription medication, make sure the name on the label matches the name on your ID, and our medical team will clear it at the entry gate.
While you can’t bring any liquids into the event, we do suggest you have some water with you while you wait in line to enter and bring an EMPTY refillable water bottle to fill at the free water filling stations all across the venue.
BAG POLICY: All bags will be searched before entry.
- Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm), or 30 linear inches (75cm) in total, and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Hydration packs are allowed but must be emptied of all liquid and have no more than two pockets in addition to the one holding the water reservoir.
PRO-TIP: To speed up entry, leave your bags at home, and take advantage of our No Bag Express Lanes.
REMEMBER: You’re the eyes and ears of the festival. If you see something suspicious, say something.
IN CASE OF EVACUATION
We work hard to make sure your festival experience is exceptional, and that includes having a plan in case of emergency. Read on for a few common questions we get when we have an evacuation, and check out the emergency exit map below.
- Q: If the park has to be evacuated, is the festival cancelled?
A: Not necessarily! In case of evacuation, check this page for updates, follow us on Facebook, Twitter, and Instagram at @ACLFestival, and be sure you have opted-in for push notifications from the ACL Mobile App. We will send push notifications to keep you updated on the status of the festival, including any adjusted set times.
- Q: When an evacuation ends and fans are allowed to re-enter the site, how do I find out if any set times have been adjusted?
A: Updated set times will be available in the ACL Mobile App, on the Schedule page of the website, and will be sent out on social media. Once you’re back in Zilker Park you can also check out the video info tower for an updated schedule.