October 4-6 & 11-13, 2013

Zilker Park

Austin, Texas, USA

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ACL Festival Staff is ready before, after and during the Festival to answer any of questions or concerns you might have. Please have patience, we will answer questions in the order in which they are received: info@aclfestival.com.

• Austin Convention & Visitors Bureau
• Capital Metro
• Austin Parks & Recreation Department
• E-list
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• YouTube

Have a question about purchasing a ticket? Visit our Tickets Page to get all your answers.

The Austin City Limits Music Festival strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts of our fans in maintaining the integrity of Zilker Park over the course of the weekend.

ACL Festival provides a great opportunity for patrons to learn about local and nationwide organizations whose mission is to educate, inform and inspire.

Check out information on Transportation and Parking to view details on shuttles, parking, street closures & other transportation information.

Check out the section on Hotels & Travel for info on Austin & where to stay.

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

• Blankets
• Umbrellas (small hand-held style)
• Soft-sided coolers (small sized only, approx. 10"L x 7"W x 7"H)
• Baby Strollers
• Portable/collapsible chair (individual units only; no "double-wide" connecting chairs)
• Regular-size/unframed backpacks
• Two factory sealed water bottles up to 1 liter each
• Empty CamelBak
• Empty plastic or aluminum water bottle
• Ice in soft-sided cooler or CamelBak (small sized cooler only; approx. 10"L x 7"W x 7" H)
• Binoculars
• Personal camera equipment, i.e. digital cameras, point-&-click digital cameras or film cameras. No detachable lenses of any kind.

• Weapons of any kind
• Framed or large backpacks
• Alcohol (alcohol is sold at the Festival)
• Glass containers
• Food or beverages, except for factory-sealed water bottles
• Skateboards, scooters or personal motorized vehicles
• Bicycles inside Festival grounds (bike racks are available near each entrance)
• Carts of any kind (including Red Wagons)
• Large chains or spiked jewelry
• Fireworks
• Explosives
• Large umbrellas
• Non-collapsible chairs
• Hard-sided coolers
• Tents
• Pets (except service dogs)
• Video equipment. No video recording will be allowed.
• Professional still camera equipment. No professional zoom lenses, stands, tripods or commercial use rigs
• Audio recording equipment
• No illegal vending is permitted. No unauthorized/unlicensed vendors allowed.
• Unauthorized solicitations, handbills, sampling, give-aways, etc
• Metal aerosol containers, including sunscreen

ACL Festival wants to ensure that all fans can enjoy the show. A comprehensive overview of the 2013 Access Program will be posted closer to the Festival. In the meantime, feel free to write access@aclfestival.com with any questions.

There are ATMs at several locations throughout the festival grounds with applicable service fees. Some vendors accept credit cards, such as the Festival’s Merchandise tent.

We are making every effort to create a safe and secure environment on the Festival grounds. On-site security will be provided by the Austin Police Department, the Parks & Recreation Department police and a private security company.

Emergency medical staff will be available on site. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

Coming to the festival with a youngster in tow? Take advantage of our free Tag-a-Kid service. Stop by the Tag-a-Kid booth where we will take down your contact information and give your child a specially numbered wristband. Should the two of you get separated, we’ll have a way to reconnect you.

We create a Festival experience that is about more than just music.

The Austin Eats Food Court is home to yummy food, drinks, and snacks from local favorite eateries.

ACL is now seeking Austin-area restaurants and food businesses to participate in the Austin Eats Food Court. The Application is available until May 31, so don't wait!

The ACL Art Market features art, crafts items, and cool merchandise from the Austin creative community.

Calling all creatives! The Application to vend in the ACL Art Market is available until May 31. Contact vending@aclfestival.com with questions.

Please visit our Sponsors for a complete list of Festival partners and sponsorship contact information.

Volunteers play a key role in the experience of the Festival. From the moment fans arrive until the last guest exits the park, ACL volunteers are actively engaged, bringing the Festival experience to life. The application to join the ACL team will be available in early July, along with a description of volunteer roles.

If you're looking for more responsibility, the Volunteer Team Lead application will be posted soon, so stay tuned!

In the meantime, contact volunteer@aclfestival.com with any questions.

During the Festival, return lost items or look for lost items at the Lost & Found booth on site. Valuables will be held for 30 days and then given to a local charity. C3 Presents will not be held liable for any unclaimed items.

Is your party an unlawful gathering? The City of Austin has various permit requirements for public assemblies to ensure the safety of participants.

For more information, please visit www.cityofaustin.org/pace.