ACL Cashless: All You Need To Know

In 2015, don’t forget to activate your wristband then sign up for ACL Cashless. Wristband activation ensures a smooth process when entering the festival each day and makes sure that your investment remains yours. With ACL Cashless, we want to give you one less thing to keep track of at ACL Fest. This year we’re adding a new (read: easy) way for you to pay for goods, grub, merch and more on site at the Festival.

With the tap of a wrist you can grab a cold beverage or score your favorite food from Austin Eats. So how exactly can you hop on board the ACL Cashless train? Keep reading for the full list of FAQs.

You can activate your wristband today and add the ACL Cashless functionality in the process!

ACTIVATE YOUR WRISTBAND
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Please contact our ticket service provider, FrontGate Tickets, at support.frontgatetickets.com or by calling their friendly support team at 888.512.SHOW (7469) Monday - Saturday, 9 a.m. to 9 p.m. CST.


How does ACL Cashless work?

It’s easy! You just need to take three simple steps:

  1. Activate your festival pass with the unique ID located on the wristband during which time you will also have the option to link your credit card to your wristband and set a required PIN for security. Now you’re registered for ACL Cashless too!
  2. Next, order at any bar location and select vendors, and let them know you are paying with your wristband.
  3. Then tap your wristband, add a tip amount, enter your PIN, and go!

What are the ACL Cashless benefits?

Save time! No need to carry cash or a credit card! Easy to use! Accepted at all bars & food vendors! Tap and go!


Do I have to sign up for ACL Cashless and pay with my wristband in order to register it?

No. While we certainly think it’s the best payment option, you can activate your wristband without enabling the ACL Cashless payment option.


Is my credit card information stored on my wristband?

No. We do not actually store any financial data on the wristband. The PIN you choose upon ACL Cashless registration will always be required to make a purchase, however your card number and billing details are not stored on the wristband, so don’t worry about someone snagging your info.


Is it secure?

Yes! It works in conjunction with your credit card so it carries all the same security features and protection. You will also set a PIN during registration (just like a debit card), so no one else will be able to use your wristband or your ACL Cashless Account without your PIN.


What happens if my wristband is damaged?

First, don’t panic. We can help! Come to either Ticket Help (located at each entrance) or the ACL Festival Box Office and we may be able to replace the wristband if you activated it. You will have to re-link your credit card for security purposes. Then you will be back in action!


Can I link the same card to multiple wristbands?

Yes. If you wish to allow your card to be linked to multiple wristbands, you certainly can. Each wristband will require a separate PIN. The PIN must be entered when using the wristband to purchase anything participating in the ACL Cashless program at the festival.


Will my wristband run out of money?

Not unless the card you linked it to does. No funds are stored to the wristband, it’s just linked to your credit or debit card. As long as you could still use your card, you will still be able to use your ACL Cashless wristband.


Can I link multiple credit or debit cards to my wristband?

No. You will only be able to link a single credit or debit card to your wristband.


Are there any additional fees for using my ACL Cashless wristband?

Nope! It is free to sign up and free to use!


Oops - I already activated my wristband, but missed ACL Cashless

Don't stress! Visit the Wristband Activation tent just inside the Barton Springs festival entrance, and our staff can help you add ACL Cashless and set your PIN right there!


I'm picking up my passes at the Box Office from Will Call / Guestlist, is there still time to activate my wristband and sign up for ACL Cashless?

Yes! Once you get your wristband(s), just visit aclfestival.com from your smart phone or click the Activation link in the ACL Mobile App, and complete the easy activation steps and optional ACL Cashless add-on right there on the spot with a few clicks! Visit Ticket Help at each entrance or the Wristband Activation tent just inside the festival for any questions or needed assistance.


Whether or not you choose to join the ACL Cashless fun, you will definitely want to activate your 2015 wristband. Equipped with RFID technology, each wristband will be personalized to YOU! But only after you activate it!

Taking this simple action will secure your investment and make sure that the unique ID associated with your wristband is tied to the right person. In the event you encounter any issues as you enter or exit the festival grounds, registered passholders will receive quicker assistance.

ACTIVATE YOUR WRISTBAND