Top Festival Tips For 2013

Box Office and Ticketing 101

The ACL Festival Box Office at Zilker Park is located on Barton Springs Road across from the main festival (Barton Springs) entrance and will be open during the week of the Festival as follows:

Weekend One Box Office Hours

Wednesday, October 2 – Thursday, October 3
3pm – 8pm

Friday, October 4 – Sunday, October 6
10am – 10pm

Weekend Two Box Office Hours

Tuesday, October 8 – Thursday, October 10
3pm – 8pm

Friday, October 11 – Sunday, October 13
10am – 10pm


If mail/express delivery was requested at the time of purchase, you should have received your 2013 ACL Festival wristband by now, but if that’s not the case or if you have additional questions about your passes, you can find all you need to know on our Tickets FAQs page.

If you opted for Will Call pick up, beat the rush and pick up your wristband early from Will Call at the ACL Festival Box Office. Only the original purchaser can claim wristbands from Will Call and must bring a photo ID and the credit card used for purchase. Will Call for both Weekend One and Weekend Two are available for pick up during Weekend One Box Office hours. Will Call for Weekend Two is also available for pick up during Weekend Two Box Office hours.

Limited and short term parking will be available during Box Office hours on Wednesday-Thursday, Oct. 2-3, and Tuesday-Thursday, Oct. 8-10 only. The parking lot is located to the right of the Box Office off of Andrew Zilker Road. We suggest you come early and beat the lines. Please be courteous and follow the instructions of the on-site parking staff.



Register Your Wristband

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Look For The Pin. Check In. WIN!

Be sure to register your wristband in advance of the Festival to not only authenticate it, but to ensure that your wristband remains YOURS. This way, if your wristband gets damaged for some reason, you can now easily & immediately void it and receive a new one on-site so you don’t have to miss out on the music. Plus, you’ll be entered to win awesome prizes when you check in at certain locations during the festival weekend, like the Samsung Galaxy Note 3 & Galaxy Gear Smart Watch, a VIP Flyaway trip to Lollapalooza Brazil from Rosetta Stone, VIP upgrades and much more.

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Get the App

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Want the ACL experience in the palm of your hand? We’ve got you covered with the Official Mobile App, now available for both Android and iPhone! From brushing up on your favorite bands and creating your ideal Custom Schedule to mapping out Zilker Park in advance of the back-to-back Festival weekends, download the app and have all your ACL questions answered! Also, don’t forget to Opt-In for Push Notifications so you can keep up-to-date with important news and emergency information all weekend long! Don’t worry — we won’t abuse it. And lastly, remember to tag your Instagram photos with #aclfest to showcase your shots for all to see!

DOWNLOAD IPHONE APP

DOWNLOAD ANDROID APP



Festival FAQs

Take a look at the basic Festival DOs and DON’Ts before you head out to Zilker. Bookmark this page for basic info on travel, transportation and parking options. From info on re-entry into the Festival, the lost & found booth, and those things you can’t bring with you – it’s all there.



Getting to ACL Fest

There is no parking at the festival grounds or in the surrounding neighborhoods. Please respect our Zilker Park neighbors and observe no parking signs. Instead, hop on the free shuttle at Republic Square Park, ride your bike, grab a taxi, or use the pedestrian drop-off on Stephen F. Austin Drive.

For those who are smart enough to ride their bikes down to Zilker Park, we’ll have our friends at Mellow Johnny’s stationed outside of the festival grounds to help out with any issues you may have encountered on your way to the fest. Tune ups, flat fixes or bike lights for purchase, if you get down to Zilker on two wheels, these guys have you covered!



Bag Search

The safety and security of our fans is our top priority. Please be aware that ALL bags will be searched each time attendees enter the festival grounds. This will require more time during the entry process. We ask all attendees to plan ahead to allow extra time entering the festival. Look here for a full list of prohibited items.



The Map

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Weekend Two Larger Version (PDF)

After you’ve downloaded the Official 2013 Mobile App, scope out the Festival Map to familiarize yourself with the numerous on-site elements and areas. Make note of the stage locations plus hotspots like free water at the CamelBak Filling Stations, Austin Eats, Barton Springs Beer Hall and ACL Cares.



NO CHAIR ZONES

As you journey through the Festival, please be mindful of the No Chair Zones. By keeping these areas free of obstacles, everyone can enjoy more of the show!



ACL Cares

Help us help Austin from Zilker Park! ACL Festival cares about supporting good causes, and providing an opportunity for select organizations to gain support from thousands of enthusiastic, like-minded good people. Many of the important causes help not only improve lives, but also save lives. Give back and get involved while you’re in Zilker Park!



ACL ART MARKET

Among the dozens of local artists, makers, and retailers, you’ll find helpful shops such as the General Store, the USPS Shipping Center, and massages by the Austin Body Worker.

While you shop, you can join the effort to improve the Austin community by buying select PICC Purchases, which will support the development of the Violet Crown Trail and a verified carbon offset project in Texas.



Austin Kiddie Limits


From cool activities for the kids to actual festival necessities like baby changing stations, Austin Kiddie Limits presented by Rosetta Stone is a festival within a festival that offers an escape from the crowds for a chance to experience fun, creative and informative activities. Chock-full of rockin’ good stuff guaranteed to make kids of all ages move, groove, and sing-along, it’s your go-to spot at the Fest for family-friendly fun! But don’t take our word for it, check out how one Austin parent makes the most of ACL with her kids! Austin Kiddie Limits will be open from 11am to 4:30pm daily.



SWAGON

In case you forget to bag some swag during the Festival-proper, look for our brand-new ACL Festival Swagon Mobile Store. Stocked with all of our best-selling items, like the lineup tees, posters, hats and more, the Swagon will make stops all around Austin to give all fans a chance to get official merchandise. We’ll also have fun giveaways and specials, so follow ACL Festival on Twitter for daily updates. Swagon will be on the road October 3-14, 2013.



Drinks & Eats at the Fest

Thirsty? You won’t want to miss the Barton Springs Beer Hall where you can pick up a genuine craft beer, small batch and brewed to perfection. And if you’re hungry, well, we’ll have plenty of top-notch eats from the city’s finest establishments to fill your belly and keep you rocking all day and night.

We’ll be bringing back signature ACL fare, such as the Hot and Crunchy Mighty Cone, plus plenty of vegetarian and gluten-free options in the mix as well.

Food vendors will be serving all day, and while vendors do not accept credit cards, they do all take cash (ATMs on site). Plus, while you’re hanging out in the shade at Austin Eats, you can check your email or post photos to your social networks with FREE Public WiFi from Time Warner Cable. Select TWCWiFi Network, open browser, accept terms of service, and connect!



Around the Park

When your hard-working ears need a break from all of the music, there are quite a few fun happenings around the park to help you relax, recharge and stay entertained.

From catching up with the bands at the Waterloo Autograph Tent & Store to snapping a memorable moment at The Picture Frame or quenching your thirst at the CamelBak Filling Stations, explore Zilker and make the most of the the options!



Keep It Social

Follow along and keep up with the ACL action – in the crowd and behind the scenes – on all of your favorite social networks. Join the party on Facebook, Twitter, Instagram and now Tumblr, where we’re showcasing an exclusive batch of ACL artist portraits as shot by Noah Abrams at past festivals.



REMINDER: Zilker Park, along with all of Austin’s parks, is a nonsmoking venue. All patrons who wish to smoke will be directed outside the festival gates in the street. All ticket types are allowed to exit and re-enter, just be sure to pass through security each time. Please be mindful of the burn ban and responsibly discard cigarettes.